Premier Smart App Privacy Policy

This policy covers the Premier Smart Android app, package sw.upvcp. It is separate from the upvcp.com privacy policy, which covers visiting the website only; where the two differ, this policy governs anything to do with the app.

Who we are

Premier UPVC, Industrial Zone, Badr City, Cairo, Egypt. For privacy matters or to request deletion of your data: privacy@upvcp.com — phone +20 1100864694.

In short

The app contains no analytics, tracking or advertising, and collects no advertising identifier.

We do not sell your data and do not share it with anyone for marketing.

Your location is never sent to us — it is used on your device only.

No payment is taken in the app and we handle no card numbers.

The app does not request camera permission and never opens the camera.

1. Data we collect

“Collect” here means the data leaves your device for Premier's systems:

Name, phone number and address — to produce the quotation and sales order, fulfil it, and contact you about it.

Payment details: method, amount paid, deposit and balance — for the order record and accounting.

Payment receipt and contract images — attached to the sales order as the order's formal documentation.

Staff email address — to sign in and resolve permissions.

Window specifications and prices — to fulfil and manufacture the order.

This data is stored in Premier's own business system. Hosting providers process it on our behalf and under our instructions, and may not use it for their own purposes.

2. Permissions the app requests, and why

Location

The app requests location for two purposes only:

Nearest distributor: when you tap “nearest distributor” the app reads your current position to compute the distance to Premier branches and distributors and sort them nearest-first.

An Android requirement for Bluetooth: on Android 11 and older the system requires location permission before it will allow a Bluetooth scan. The app does not read your position in that case — the permission is the operating system's precondition for Premier Remote.

Your location is not sent to us. The calculation happens entirely on your device and the position is not retained after you leave the screen. The app does not track location in the background and never requests background location permission. Declining the permission does not prevent you from using the rest of the app.

Photos

The app requests photo-library access so you can attach images you choose yourself:

Survey photos: the survey supervisor attaches a photo per opening to record site conditions. These are kept on your device and are not sent to us.

Receipt and contract images: these are sent and attached to the sales order, as the order's formal documentation.

The app does not read or scan your photo library; it only ever receives the single image you pick, at the moment you pick it. The app does not request camera permission, never opens the camera, and does not access video or audio files on your device.

Bluetooth and nearby devices

For Premier Remote: discovering Premier smart windows and devices around you and connecting to control them. The connection is directly between your device and the smart device. The device list, device identifiers and control commands are never sent to us, and these permissions are not used to determine your location or for advertising.

Internet and network state

To synchronise your orders with Premier's systems and show their current status.

3. What we do not collect

Device identifiers or an advertising ID.

Contacts, calendar, SMS, audio or call logs.

Usage analytics or crash reports.

Card numbers or any online payment data.

Location — it is used on-device and not transmitted.

4. Security

Data moves between the app and our systems over an encrypted connection (HTTPS), and the app refuses any unencrypted connection to an external domain at the Android system level. A staff password is relayed for verification and is never stored on our broker or written to any log. Access to the data inside Premier is limited to staff whose work requires it.

5. Retention

Order, contract and invoice data is kept for the duration of the contractual relationship and the product warranty (up to 25 years on UPVC profiles), and as required by Egyptian law for commercial and accounting records. Anything not required for the warranty or a legal obligation is deleted once it is no longer needed.

6. Your rights

Access your data and request a copy of it.

Correct data that is inaccurate.

Request deletion of your data — write from your registered address to privacy@upvcp.com and we will respond within 30 days.

Withdraw a permission after granting it, from Android's own settings, at any time.

We may retain the minimum tied to the warranty, or records the law requires us to keep, after a deletion request; we will tell you what was retained and why.

7. Children

The app is a work and purchasing tool intended for adults. It is not directed at children under 16 and we do not knowingly collect their data.

8. Changes to this policy

On any material change — particularly a new data type or a new permission — we update this page and the last-updated date above, and update the Data safety form on Google Play to match.